In response to the growth and greater needs of Collin County, the Assistance Center addresses the needs of the county's residents by providing financial stability to families who are experiencing crisis and are under the threat of eviction or utility disconnection. Once the home is stabilized, the family engages in programs designed to aid them in attaining economic stability and self-sufficiency. The Assistance Center prides itself on the collaborative spirit of the human services community and partners with many of those organizations delivering those services.
The Community Assistance program is targeted to individuals and families who just need a bridge to get to the resolution of a short-term financial crisis. The program provides rent and/or utility assistance (electric, water, gas) and is available to individuals or families living in Plano ISD or Wylie ISD whose household income does not exceed 200% of the Federal Poverty Guidelines. The crisis must be documented in some way and there should be a viable plan going forward, since the assistance we can provide is limited.
Calls are answered in the order they are received by the system. Therefore, we advise callers to leave their callback number instead of waiting on hold, as they will receive the same place in the queue either way.
