The ToolBank lends tools to charitable organizations that prove charitable intent. Tools may be borrowed for up to eight weeks. The use of ToolBank equipment for personal benefit is prohibited. All visitation to the ToolBank is by appointment only. Following successful online registration with their local ToolBank, the charitable organization becomes a ToolBank Member Agency. To obtain tools, a Member Agency representative submits their tool order online no less than two business days from the time they wish to pick up the tools. Tool orders may be made up to 120 days in advance, and once approved, the ToolBank guarantees availability of your requested tools. The Member Agency pays a Tool Handling Fee, calculated by the following formula: Total retail value of borrowed tools X number of weeks borrowed x 3%The Member Agency must return the borrowed tools before the due date, or incur late fees at 6% per week (double the tool handling fee). The Member Agency may extend the borrowing period, with consent from ToolBank staff. A Member Agency with overdue tools or unpaid fees may not borrow additional tools from the ToolBank, until all balances are brought to zero and all unreturned tools are accounted for.Following a completed tool transaction, the Member Agency is asked to complete a 3-question survey, anonymously evaluating their experience at their ToolBank. The questions provide a continuous improvement opportunity for the ToolBank, and inform staff on what tools are needed in the tool inventory. Program excellence is achieved through superior customer service.